Privacy Policy

1. Who we are

In this Privacy Policy, “we”, “us”, and “our” refer to the operator of these Services (the “Company”).

If you have questions, requests, or complaints, contact us via Customer Support.

2. Information we collect

We may collect information in the following categories:

• Account and contact details: name, email address, phone number, company name, job title, and billing/shipping address (if applicable).
• Service and transaction details: plan information, order history, invoice details, and customer support communications.
• Usage data: pages viewed, features used, clicks, session duration, referral URLs, and interaction events.
• Device and technical data: IP address, browser type, device identifiers, operating system, language preferences, and approximate location derived from IP.
• Cookies and similar technologies: identifiers stored on your device used for authentication, preferences, analytics, and security.

We do not intentionally collect sensitive personal information (such as government identifiers or precise financial account numbers) unless it is necessary to provide the Services and you explicitly provide it.

3. How we use your information

We use your information to:

• Provide, operate, maintain, and improve the Services.
• Create and manage accounts, authenticate users, and deliver requested features.
• Process purchases, send invoices/receipts, and support payment-related administration.
• Respond to inquiries, provide customer support, and communicate with you.
• Monitor for fraud, abuse, and security incidents; protect our users and our platform.
• Analyze usage trends, measure performance, and develop new features.
• Comply with legal obligations and enforce our terms and policies.

4. Legal bases (where applicable)

Depending on your location, we rely on one or more of the following legal bases to process your information: (a) performance of a contract (to provide the Services), (b) legitimate interests (such as security, fraud prevention, and product improvement), (c) your consent (for certain cookies/marketing communications), and (d) compliance with legal obligations.

5. Cookies and tracking

We use cookies and similar technologies to help the Services function, remember preferences, understand usage, and keep the platform secure.

• Essential cookies: required for authentication, security, and core site features.
• Analytics cookies: help us understand how the Services are used so we can improve.
• Preference cookies: remember settings like language and region.

You can control cookies through your browser settings. Disabling cookies may affect certain features.

6. How we share information

We may share information in the following circumstances:

• Service providers: vendors that help us host infrastructure, run analytics, provide support tools, and process payments. They are permitted to process data only on our instructions.
• Legal and safety: when required by law, legal process, or to protect rights, safety, and security.
• Business transfers: if we are involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction.
• With your direction: when you instruct us to share data (for example, integrating a third-party tool you choose).

7. Data retention

We retain information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary depending on the type of information and how it is used.

8. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect your information. However, no method of transmission or storage is 100% secure.

9. Your choices and rights

Depending on your location, you may have rights to access, correct, delete, or receive a copy of your personal information, and to object to or restrict certain processing.

To make a request, contact us through Customer Support. We may need to verify your identity before completing your request.

• Email preferences: you can opt out of non-essential emails by following the unsubscribe link.
• Cookies: manage cookies via browser settings and (where available) cookie preference tools.

10. Children’s privacy

The Services are not directed to children under 13 (or a higher age threshold where required by local law), and we do not knowingly collect personal information from children.

11. International transfers

Your information may be processed in countries other than where you live. When we transfer data, we take steps designed to ensure an appropriate level of protection.

12. Third-party links

The Services may contain links to third-party websites or services. We are not responsible for their privacy practices. We recommend reviewing the privacy policy of any third-party site you visit.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. If changes are material, we may provide additional notice.

14. Contact us

For privacy-related questions or requests, contact us via Customer Support.